Medical Disclaimer

About this disclaimer

This Medical Disclaimer governs your use of all OneSelf products, services, content and communications, including but not limited to: the OneSelf membership platform, the OneSelf Learning Lounge, OneSelf Live sessions and session replays, blood biomarker testing services, DNA and microbiome analysis services, the supplement builder, precision formulation pathways, Ask OneSelf, and any written, audio or video content produced by or on behalf of OneSelf Health Pty Ltd.

By accessing or using any OneSelf product or service, you acknowledge that you have read, understood and agree to be bound by this disclaimer in full.

What OneSelf provides

OneSelf is a personal health understanding platform. Its purpose is to help individuals build a more informed picture of their biology over time — through data, education, signal context and, where relevant, practitioner-reviewed guidance.

OneSelf provides:

• General educational information about health, biology, nutrition and lifestyle, including articles, guides, explainers and series published through the Learning Lounge.
• Signal context — educational interpretation of biomarker data, DNA signals, microbiome data and wearable inputs through OneSelf Intelligence™, provided as information rather than diagnosis.
• Access to blood biomarker testing through accredited partner laboratories. Test results are returned to the member and, where relevant, made available to the member's assigned OneSelf practitioner.
• Practitioner-reviewed wellness guidance at Act tier — reviewed by a qualified practitioner operating within their professional scope before being issued to the member.
• Live and recorded educational sessions through OneSelf Live, hosted by practitioners in a general educational context.
• A supplement builder tool providing access to an ingredient library with general educational information about ingredients.
• Precision supplement formulations, where available, subject to practitioner review and approval, member suitability and applicable regulatory requirements.

What OneSelf does not provide

OneSelf does not provide:

• Medical advice, diagnosis or treatment of any kind.
• Prescription or recommendation of any pharmaceutical, therapeutic or controlled substance.
• Emergency medical services or crisis intervention. If you are experiencing a medical emergency, contact emergency services immediately.
• Psychological or psychiatric diagnosis, counselling or therapy.
• A substitute for the advice, examination or treatment of a qualified medical practitioner, specialist, general practitioner, or registered health professional.
• Confirmation that any supplement, formulation or lifestyle change is safe or appropriate for your specific health status, medical history, concurrent medications or conditions.
• Diagnostic imaging, pathology interpretation in a clinical context, or specialist medical reporting.
• A defined patient-practitioner relationship. The nature and scope of any practitioner involvement will be set out in the relevant Practitioner Terms and member consent documents. [Subject to legal review before publication.]

Understanding your results

When you receive blood biomarker results through OneSelf, those results are provided to you as information — not as a clinical report, diagnosis or action plan.

Blood biomarker results show the measured levels of specific biological markers in a sample taken at a point in time. These levels are one signal within a broader biological picture. OneSelf Intelligence™ reads these signals in context alongside other connected signals — it does not interpret them in a clinical or diagnostic capacity.

A blood biomarker result alone does not confirm the presence or absence of any disease, condition or disorder. Results must be interpreted in the context of your full medical history, symptoms, physical examination and clinical judgement — which only a qualified healthcare professional is able to provide.

Reference ranges shown within the OneSelf platform are provided for general educational context. They are not clinical thresholds. Results that fall outside a reference range do not automatically indicate a health problem, and results within range do not guarantee the absence of one.

Explore, Understand and Act

OneSelf operates across three membership tiers. Each tier provides a different level of service and carries distinct limitations in terms of personalisation, guidance and practitioner involvement.

Tier	What it provides	Guidance type
Explore · Free	General educational content, Learning Lounge articles, health quiz, Ask OneSelf (educational responses), supplement builder with educational information, OneSelf Live access.	General educational information only. No personalised guidance.
Understand · Plus	Everything in Explore, plus blood biomarker testing, DNA and microbiome add-ons, wearable connection, OneSelf Intelligence™ signal interpretation, longitudinal tracking and signal context in the supplement builder.	Educational signal context. No practitioner-reviewed guidance. No action steps.
Act · Pro	Everything in Understand, plus a dedicated qualified practitioner assigned to the member's account, practitioner-reviewed guidance on lifestyle, nutrition and supplement protocols, and — where available and approved — access to a precision formulation pathway.	Practitioner-reviewed wellness guidance. Not a clinical consultation or medical treatment.

Members are advised to select the tier that is appropriate for their needs and to consult a qualified healthcare professional for clinical advice, regardless of their OneSelf membership tier.

Practitioner review

At Act tier, members are assigned a dedicated OneSelf practitioner. This practitioner reviews the member's signal picture before any wellness guidance is issued.

OneSelf practitioners are qualified professionals operating within their professional scope, with training in a relevant health discipline. This may include integrative medicine, naturopathy, nutrition, functional medicine or a related field. OneSelf practitioners are not necessarily AHPRA-registered or medical doctors (MDs or MBBSs) unless otherwise specified and confirmed in the relevant Practitioner Terms. Each practitioner operates within their own professional scope and the bounds set by this platform.

Practitioner review at Act tier provides wellness guidance — reviewed recommendations on lifestyle, nutritional strategies and supplement protocols, specific to the member's signal picture. This guidance is:

• Reviewed by a qualified professional before being issued.
• Based on the member's OneSelf signal picture, including blood results, DNA signals (where connected), microbiome data (where connected) and self-reported context.
• Intended to complement, not replace, the member's existing healthcare relationships.

• A clinical consultation, medical examination or diagnosis.
• Prescription of pharmaceutical or therapeutic agents.
• A defined patient-practitioner relationship in the legal or clinical sense. The nature and scope of any practitioner involvement is set out in the Practitioner Terms and member consent documents. [Subject to legal review.]
• A substitute for your general practitioner, medical specialist or registered health professional.

Blood testing & laboratories

Blood biomarker testing offered through OneSelf is conducted by accredited partner laboratories. OneSelf does not operate its own laboratory facilities.

All partner laboratories used by OneSelf are accredited under the relevant national or regional accreditation frameworks applicable to the member's location. Details of specific laboratory partners are not disclosed publicly. Members may request information about the specific laboratory conducting their test via the OneSelf member support team.

Laboratory results are delivered to the member's OneSelf account. At Act tier, results are also made available to the member's assigned practitioner for review. Results are not interpreted in a clinical pathology reporting capacity by OneSelf. For clinical pathology interpretation, members should consult their general practitioner or a specialist.

Blood biomarker testing through OneSelf is currently available in Australia. Availability may vary by state, territory or postcode depending on partner laboratory coverage. Testing availability is confirmed at checkout prior to purchase. OneSelf does not guarantee availability of any specific test in all locations.

Supplement information

OneSelf's supplement builder provides access to an ingredient library with general educational information about nutritional and botanical ingredients. Information provided within the builder is educational in nature and does not constitute a personalised recommendation unless the member is at Act tier and a practitioner has reviewed and issued a specific protocol.

Where available and subject to applicable regulatory requirements, OneSelf may offer precision supplement formulations as part of the Act membership pathway. Precision formulations are:

• Available only where a member's signal picture supports it, as assessed by their assigned practitioner.
• Approved by the practitioner before any formulation is developed or dispensed.
• Manufactured through partner facilities subject to applicable quality, manufacturing and regulatory requirements. [Specific manufacturing pathway subject to confirmation by regulatory consultant before publication.]
• Subject to availability by location and applicable regulatory requirements, which may vary.
• Not available to all members.

Some supplements and complementary products may be regulated as therapeutic goods in Australia. Availability, claims, labelling and supply pathways are subject to applicable regulatory requirements, which vary depending on the product type, formulation and intended use. Supplement ingredients may interact with medications, medical conditions or other supplements. Members should disclose all supplements to their healthcare professional, particularly if they are pregnant, breastfeeding, have a chronic health condition or are taking prescription medications.

When to seek medical attention

OneSelf is not designed for and is not appropriate for managing the following situations. If you are experiencing any of the following, please contact your doctor, specialist or emergency services without delay — do not use OneSelf as a substitute for care:

• Chest pain, tightness or pressure, or suspected heart attack or cardiac event.
• Shortness of breath, difficulty breathing, or respiratory distress.
• Severe abdominal pain or acute gastrointestinal symptoms.
• Fainting, sudden dizziness or loss of consciousness.
• Neurological symptoms including sudden weakness, numbness, speech difficulty, vision changes or suspected stroke.
• Severe allergic reaction or anaphylaxis.
• Suicidal thoughts, thoughts of self-harm, or acute mental health crisis. If you are in distress, please contact Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636.
• Cancer diagnosis, oncology treatment or management of a serious or terminal condition.
• Questions about changing, stopping or starting prescription medications.
• Any symptoms or results that cause you immediate concern, regardless of what your OneSelf signal picture shows.

You should also seek advice from a qualified healthcare professional if you:

• Receive blood results that are significantly outside the provided reference range, particularly for markers such as glucose, electrolytes, kidney function, liver function, full blood count or thyroid function.
• Have a pre-existing medical condition that may be relevant to your test results or signal picture.
• Are considering significant changes to your diet, exercise regime or supplement intake based on information received through OneSelf.
• Are experiencing symptoms of mental health distress, including but not limited to anxiety, depression, disordered eating, or thoughts of self-harm.

If you are unsure whether to seek medical attention, please err on the side of caution and contact your general practitioner.

Jurisdiction & regulatory notes

OneSelf Health Pty Ltd is an Australian company. The OneSelf platform is designed to operate in accordance with applicable Australian law. Relevant regulatory frameworks may include the following, depending on the service, practitioner type and product pathway involved:

• The Therapeutic Goods Act 1989 (Cth) and associated regulations, where applicable to products or therapeutic claims.
• AHPRA advertising guidelines and practitioner conduct standards, where applicable to AHPRA-registered practitioners. Not all OneSelf practitioners are AHPRA-registered. See Practitioner Terms for detail.
• The Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).
• The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
• The My Health Records Act 2012 (Cth), where applicable.

[Note: Regulatory framework section subject to review by legal counsel and regulatory consultant before publication. The applicability of specific frameworks depends on final product structure, practitioner arrangements and manufacturing pathway.]

Members accessing OneSelf from outside Australia do so at their own discretion. OneSelf makes no representation that its services, products or content comply with the laws or regulations of any jurisdiction other than Australia.

Where OneSelf refers to products or services as being subject to regulatory requirements, this refers primarily to the Australian regulatory framework. Additional or different requirements may apply in other jurisdictions.

Changes to this disclaimer

OneSelf reserves the right to update or amend this Medical Disclaimer at any time. Changes will be effective upon publication to the OneSelf website. The "Last updated" date at the top of this page will reflect the date of the most recent amendment.

Where changes are material, OneSelf will take reasonable steps to notify members of the change through the member platform or by email. Your continued use of OneSelf products and services following the publication of any amendment constitutes your acceptance of the updated disclaimer.

Contact & questions

If you have questions about this Medical Disclaimer or about the scope of OneSelf's services, please contact us:

For medical questions about your results or health status, please contact your general practitioner or relevant healthcare professional — not OneSelf support. OneSelf support staff are not qualified to provide medical advice and will direct medical questions to your practitioner.